Okay, a small rant.
I joined the Disney Movie Club well over a year ago because we were buying a lot of their movies for Kay’s kids and Disney has a lot of good adult stuff too.
I received my first batch of movies, sent the card in saying I didn’t want that month’s feature and then heard nothing. About a month or so later I got an email asking me to call to verify my address for them because something was wrong with my account. So, I did, was assured everything was fixed and I would receive my next catalogue and feature selection soon. Nothing happened for six months and I got another email. I did the same procedure then and still was not receiving anything.
So, today, along comes another email. The instructions were exactly the same. I just got off the phone after verifying my address for the third time. I explained this to the woman who stuck to her script and never acknowledged me once. Before we hung up, I asked if there was a record of my other calls and she just said, “yes, now would you like to pre-purchase a copy of the Jungle Book live action movie?” I declined, keeping my pain induced anger in check. We exchanged pleasantries that neither of us meant and hung up.
On the bright side, at least if they say I am in breach of my contract for not buying the quota of movies, I know that my attempts to receive the packages are on record!
And really, who can stay angry with a company that has given us Mickey Mouse, Mary Poppins, Frozen, and now owns Star Wars! 🙂