This is a very real and honest account of what chronic illness can do to a person. No matter the severity of our conditions, I think we all tend to “put on a happy face/voice” when asked how we are doing. I applaud Sam for putting it into words.
Lydia!
As a little girl, around the age of 5 or 6, my parents taught me how to answer our home phone.
I can still remember my answering script to this day. I would eagerly rush to the ringing phone and in my brightest, best grown up voice possible, I would say:
” Hello, 1234567, can I help you?”
The caller inevitably asked:
” Is your Mum or Dad there?
My scripted response was:
” Yes, I’ll just get them, can I please ask who’s calling?”
My decorum and professionalism, at that young age, then departed as I ran excitedly through the house shouting:
” Mum, Dad, phone call…Mr/Mrs xx is on the phone”
Oh well, I’m sure the caller had a good chuckle.
The Professional Approach
That phone answering training as a little girl, really paved the way for how I would communicate in adult life.
In my business career…
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